FAQ

Need Help? Here are Answers to Frequently Asked Questions

 

Has my order shipped?

Sign in to your account to track your order status to check your orders status.

 

How do I change quantities or cancel an item in my order?

Sign in to your account to view orders you have placed. Once logged in, you will be able to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

 

How do I track my order?

Sign in to your account to track your order status to track your order.

 

What should I do if my order never arrived or an item is missing from my shipment.

Sign in to your account to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered," please contact customer service for assistance. 

 

How do I contact you regarding an order I placed?

Our customer service department can be reached by:

E-mail: info@rockwearhouse.com

Be sure to provide your order number. It will help us to provide quicker service.